Cancellation Policy

BOOKING To secure your Commercial, wedding, Music Video, Films or social event date, a $500 non-refundable retainer and a signed contract are required. The remaining balance must be paid in full no later than 30 days before the project date. Our booking system is based on a first-come, first-served basis, which includes initial communication, planning, location scouting, and reserving the time frame for your session. Payments should be made to “ZERO FILMS DIRECTOR.” TARDINESS Applicable for Films & Photo , not for weddings To guarantee a smooth and efficient photoshoot, we kindly ask you to arrive on time for your scheduled session. We often book multiple shoots per day and offer a 15-minute grace period for tardiness. If you arrive late, your session may be shortened and we cannot extend the coverage. However, in the case of unforeseen circumstances, please communicate with us and we will make every effort to accommodate you without affecting your session time. EXCLUSIVITY By signing this Agreement, the Client agrees to hire Vendor exclusively for the services outlined in the contract. No other service providers are permitted to provide similar services or products at the specified locations and dates. INTELLECTUAL PROPERTY ZERO FILMS DIRECTOR LLC retains the copyright of all images taken during the shoot and has the right to use them for advertising, display, exhibitions, contests, website, or any other promotional purposes. Unless specified otherwise, all images remain the property of ZERO FILMS DIRECTOR TERMS OF SERVICE 1. The photographer/videographer's coverage time will be based on the paid package. Any additional time required will be charged to the client. Additional hour can be added for $250 per hour, which included the lead VIDEOGRAPHER. Second photographer or Second videographer can be added for $100 per hour. 2. The client is responsible for ordering and paying for prints and shipping costs. 3. The client must pay for any parking fees incurred during the photoshoot at the venue. If no parking voucher is provided, ZERO FILMS DIRECTOR LLC will bill the client for the cost. 4. If the working hours are five or more, the client must provide meals for photographers, videographers, and assistants. In case of no provision, vendors may take a 1-hour break during working hours to get their meal. 5. By hiring ZERO FILMS DIRECTOR LLC for both photo and/or video services, the client acknowledges that the team will be the exclusive provider at the event. The team reserves the right to ask guests to move from obstructive areas during the event. 6. The package includes editing of exposure, clarity, color, and cropping for all images. For marriage proposals/engagements, or any other photoshoot (excluding Weddings & Social Events, Commercial, Music video , Films ), Video and Photos will be delivered within 4 weeks, and videos within 6 weeks of the event. 7. ZERO FILMS DIRECTOR LLC will make every effort to find a replacement. If a suitable replacement cannot be found, a full refund will be issued to the client. CANCELATION POLICY As a leading Miami Films studio, we offer a cancellation policy that allows you to book with confidence. For all Miami-based photo sessions except weddings and proposal planning, we provide an unconditional 100% cancellation guarantee up to 7 days prior to your scheduled shoot, with no questions asked. * If you cancel within 7 days of your scheduled shoot, 100% of your deposit will become a non-refundable retainer. Additionally, if you fail to show up for your scheduled shoot without providing written cancellation 7 days in advance, 100% of the deposit will become a non-refundable retainer. * However, we will make every effort to reschedule your shoot, if possible. In the event that we cannot, we will provide a 1-year credit towards a future visit to Miami. MONEY-BACK GUARANTEE Our promise is simple: if you’re not happy with your experience or Films & photos , we did not do a good job and don’t want your money. We encourage you not to delay and contact us at once for a full refund. Please note 3 important points: * All Films & photographs in your proofing gallery will remain watermarked until you ask us to edit your favorite pictures. Once we start editing your photos, a refund is no longer available. * No refund is possible once you download any Films & photos from your proofing gallery. * Our refund policy exclusively applies to Miami-based photoshoots . Marriage Proposal & wedding planning, event photography & Films (weddings, Commercial, corporate parties, etc.), and shoots outside of Miami are strictly excluded from a partial or full refund.

 PAYMENTS We request that payment for our services be made through Zelle, using the email address zerofilmsdirector@gmail.com In order to ensure that the payment is properly applied, please include the name of the event and the event date in the payment description. We accept Credit/Debit Card, Cash, PayPal, and Cash App as forms of payment, but please note that a convenience fee will be added to the total cost. We strive for a smooth transaction process and appreciate your cooperation. We provide convenient payment plans for our services, including options for convenience payments. It is important to note that the remaining balance must be paid in full 10 days before the event or earlier. If the event is canceled, the remaining balance will become due. By accepting our ZERO FILMS DIRECTOR LLC Policies & Agreement, you acknowledge that you have read, comprehended, and agreed to these terms.

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